Empowering a global pharmaceutical workforce with an intelligent digital workplace
A Liferay DXP digital workplace, enterprise CMS and AI knowledge assistant in one platform — where employees ask a question and get an answer backed by official company documents.
- Ask in everyday language
- Answers cite their source documents
- Existing role-based access preserved
Employee and country figures describe the scale of the client organisation.
One platform: digital workplace, CMS, and AI assistant.
Rather than browsing folders or searching several systems, employees ask a question. The platform searches thousands of enterprise documents, understands the context, and generates an answer with references to the original source — and because it is built into the intranet and CMS, new knowledge becomes searchable the moment it is published, with existing permissions still protecting sensitive content.
- An answer, not a folder to browse
- References back to the official document
- One place for content, apps and search
- Search in everyday language
- Only the content they are permitted to see
- New knowledge searchable as soon as it's published
The organisation needed more than a search engine.
As the company expanded globally, knowledge spread across thousands of documents held throughout the intranet and content management system — medical guidelines, regulatory documentation, SOPs, product information, quality manuals and HR policies, each in its own repository.
- Thousands of documents across systems
- 30+ countries, 20,000+ employees
- Regulated content — accuracy is non-negotiable
- Existing role-based permissions preserved
- New content published continuously
Knowledge sat in separate repositories
Medical, regulatory, quality and HR content each lived in its own place, with no single way in.
Finding it meant searching several systems
One question could mean checking the intranet, the CMS and a document library in turn.
Experts became the search engine
People asked experienced colleagues instead, which slowed both sides down.
Folders, not answers
Even a successful search returned documents to read rather than the answer to the question.
Keyword lookup missed the meaning
Finding the right file meant already knowing its name or the exact wording inside it.
Security could not be traded for speed
Any answer layer had to respect the permissions already protecting sensitive content.
From enterprise content to a sourced answer.
Six stages, most of them running before anyone types a question — so by the time an employee asks, the knowledge is already prepared.
Enterprise content across the intranet and CMS
- 01
Centralize enterprise knowledge
Documents are securely managed through the Liferay CMS and enterprise document library.
- 02
Build an AI knowledge base
The platform processes enterprise documents, creates searchable knowledge, generates semantic embeddings, and indexes the content without changing the original documents.
- 03
Ask questions naturally
Employees interact with the AI assistant using everyday language instead of navigating folders or remembering document names.
- 04
Intelligent enterprise search
The platform combines semantic search with Retrieval-Augmented Generation (RAG) to identify the most relevant content across thousands of enterprise documents before generating an answer.
- 05
Trusted AI responses
Every response is generated using official company knowledge and includes references to the original documents, allowing employees to verify information with confidence.
- 06
Enterprise scale
As new documents are published through the CMS, they automatically become part of the searchable knowledge base, enabling the platform to continuously grow without affecting performance.
A trusted answer, with its sources
A digital workplace, not a search box.
Eight capabilities that turn an intranet and a document library into something people can simply ask.
AI knowledge assistant
Instantly answer employee questions using trusted enterprise knowledge instead of manual document searches.
Liferay digital workplace
A centralized employee portal that brings together business applications, enterprise content, AI search, and organizational knowledge within a single digital experience.
Enterprise content management
Manage medical documentation, policies, SOPs, research content, and knowledge articles through a scalable CMS with centralized governance.
Intelligent enterprise search
Search across documents, knowledge articles, web content, and enterprise assets using semantic AI rather than simple keyword matching.
Unified knowledge hub
Bring together thousands of enterprise documents into a single searchable knowledge platform with one consistent user experience.
Role-based knowledge access
Users only see the content they are authorized to access, ensuring enterprise-grade security and compliance across departments.
Scalable AI infrastructure
Designed to support continuously growing document libraries, enterprise workloads, and thousands of concurrent users without compromising performance.
Content governance & version control
Enterprise workflows, document versioning, approval processes, and content lifecycle management ensure knowledge remains accurate, up to date, and fully governed.
From a static intranet to an intelligent one.
Before
- Multiple knowledge repositories
- Manual document searching
- Keyword-based document lookup
- Employees relied on subject matter experts
- Knowledge scattered across departments
- Difficult to verify information
- Static intranet
After
- Unified enterprise knowledge platform
- AI-powered natural language search
- Semantic enterprise search
- Self-service AI knowledge assistant
- Centralized digital workplace
- Source-backed AI responses
- Intelligent Liferay digital workplace
Technology highlights.
- Platform
- Liferay DXP
- Enterprise intranet portal
- Enterprise CMS
- Enterprise document library
- AI
- AI knowledge assistant
- Retrieval-Augmented Generation (RAG)
- Semantic search
- Vector search
- Knowledge
- Knowledge management platform
- Content governance & versioning
- Security
- Role-based access control
- Infrastructure
- Enterprise AI infrastructure
Our teams can now access trusted information instantly without navigating countless documents or relying on subject matter experts. The platform has transformed our intranet into an intelligent knowledge hub, improving productivity while ensuring employees always work from the latest approved information.
Sitting on knowledge nobody can find?
We build knowledge platforms that answer in your organisation's own words — and show their sources, so the answer can be trusted.